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Quality Process

Going from Good to Great

In June of 2000, the executive team at Planes created the quality process by which we do business today. Proactive Quality Management (PQM) is a phrase that rings loudly throughout the walls of our five locations, and it’s what pushes us to be the best on every move. Our commitment to our customer is clear and the “team” approach we follow assumes that each relocation we manage will be supported by a quality, customer-oriented, professional group of relocation experts.

Our training programs emphasize the importance of treating each relocation individually, as each set of circumstances is unique.


The five elements of our PQM process are:

  • Measurability: Individual and team
  • Evaluation: Review results timely
  • Accountability: Responsibility and ownership
  • Corrective Action/Ongoing Training: Strive for improvement
  • Timely Rewards: Recognition